How to Communicate in the Shadow of Disaster — Guidelines for Respectful but Effective Outreach

How to Communicate in the Shadow of Disaster -- Guidelines for Respectful but Effective Outreach

As I read accounts of Haitians struggling for basic needs post-earthquake, I’m struck by the number of lives that have been taken and touched by this disaster. It’s almost all one can think of.

That’s a significant communications challenge for the nonprofit organizations delivering aid: How to mobilize giving while communicating respectfully about their efforts and impact on the ground? How to keep giving going even as the earthquake, and the plight of survivors, is no longer top of mind? And what about the many other organizations not directly providing relief efforts but soliciting donations to pass on to relief organizations, or the majority of nonprofits that must maintain their communications and fundraising initiatives despite the world’s focus on disaster recovery?

What is the place of nonprofit communications in the wake of disaster, particularly when even the most recent crisis of epic proportions—the January 2010 7.0 earthquake in Haiti—has generated less giving than the Hurricane Katrina relief effort?

For a nonprofit, the answer lies in the way (if any) your organization is involved in the relief effort. The following guidelines derive from an analysis of news of, and fundraising for, relief efforts in the response to the Haitian earthquake and the plight of its three million survivors in need. Review them today to ensure you’re taking the most effective path in this tricky time.

P.S. Here’s another useful guide to read right now: You’re Not in Competition with Haiti.

P.P.S. More effective messaging is a priority for all organizations. Learn how to craft the most essential message — your tagline. Download the free 2009 Nonprofit Tagline Report, filled with must-dos, don’t dos, case studies and 2,500+ nonprofit tagline examples!

Nancy Schwartz on February 3, 2010 in Campaign Marketing Models & Tips, Crisis Communications, Nonprofit Communications | 0 comments
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