“Big Data is like teenage sex: everyone talks about it, nobody really knows how to do it, everyone thinks everyone else is doing it, so everyone claims they are doing it,” reports Marketoonist Tom Fishburne.
Remember when your leadership and board members were scared stiff about social media? And when, in many organizations, that was followed by intense pressure to get on social media pronto to achieve perhaps-impossible goals, WITHOUT additional resources?
1) Catalog the useful data you already have:
- Assess what constituent information—preferences, habits, relationships and interactions—is accessible now, and where each component lives across all departments and databases in your organization
- Select 10-20 data points max that have the greatest potential to fix gaps or weaknesses in your current marketing such as motivating first-time donors to give a second gift.
2) Set up systems, roles, and responsibilities to harvest, share, and analyze these data points
- Implement a robust database tool that enables you to connect all data on a single supporter or participant (now fragmented in multiple departments and records) in a single, in-depth profile. That the key to the rich insights (a true 360-degree perspective) necessary for truly integrated marketing that reflects your supporters’ interactions with your organization over time, and is delivered consistently—across marketing channels and strategies—for a more relevant, resonant experience.
- Log, share, and analyze what you learn about your people across your organization—instead of limiting analysis to actions within a single program, campaign or channel—in a way that’s easy to access for all.
The more coordinated and robust your insight is into each person you’re hoping to engage, the greater the probability you’ll motivate him or her to take the next action (or realize that he/she’s not a likely prospect).
3) Make the changes—in marketing content, format, and/or channel—as indicated
Then rinse and repeat to provide the kind of relevant and connected experience most likely to motivate supporters to take the action you need.
How did you stop talking and start acting on data, and what resources are you putting into that? Or, if you haven’t done so yet, what’s getting in your way? Please share your experiences here.
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