tone

connectWelcome back to our new Do-It-Differently series, featuring fresh ideas from the field. Thanks to today’s idea generator—Todd McPherson, development director, IFCS.

We revised our tone and content to be more direct, frank and engaging—like a one-to-one conversation: For example, we’re showing results of donor generosity (rather than talking about them) and sharing organizational changes in progress. 

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Nancy Schwartz on December 8, 2015 in Branding and Messages | 0 comments
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Crisis CommunicationsThe recent triple murder at a Jewish Community Center (JCC) and Jewish-run retirement home in Kansas City—by a white supremacist, because he thought his victims were Jewish—generated empathy and concern among everyone I know. It was made even worse by the timing just a few days before the anniversary of 2013’s Boston Marathon massacre.

But for us Jews, about to celebrate Passover the next evening, it spurred extra sadness, anxiety and fear. Like many other peoples, Jews are periodically targeted for acts of hatred and violence. And this one, coming on the eve of such an important holiday, was especially frightening.

I was awed by the way community leader Alan Feldman, CEO of JCC Metrowest, conveyed calm, reassurance and hope to members and student families in this right-things, right-now email. He implemented this six-point approach:

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Nancy Schwartz on April 16, 2014 in Crisis Communications | 3 comments
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