If you’re like other nonprofits, you’ve probably incorporated virtual events into your organization’s strategy this year. Due to the wide-spread social distancing guidelines, virtual aspects of nonprofits’ strategies have become more prominent and popular throughout the year. While organizations may have been shifting towards more virtual activities anyway, the pandemic guidelines dramatically accelerated the popularity.
However, because the shift was accelerated so suddenly, many organizations didn’t execute the move to an entirely digitally-focused strategic plan as smoothly as they could’ve done. There were plenty of missed opportunities to get supporters more involved and plenty of room for improvement in future virtual events.
Whether your nonprofit is planning your first virtual event or you’re just trying to make your next one better than your last, this guide is written for you.
The way you plan and organize your virtual event is key to gaining traction, getting supporters more involved, raising more funds, and ultimately reaching your goals for the event. In this guide, we’ll cover some tried-and-true tips that you may not have considered when planning your virtual event. Specifically, we’ll cover the following suggestions:
- Decide what you want to accomplish.
- Plan ahead and choose a virtual platform.
- Test all of your software.
- Encourage attendees to engage with one another.
- Follow up in a timely manner.
Ready to get started planning your next event? Let’s dive in.
1. Decide what you want to accomplish.
When you plan your in-person fundraising events, you expect to accomplish certain goals. Before you start planning, you’d likely decide which of the goals is most important to your organization and make it your main focus for the event.
Virtual events are the same way! You shouldn’t just throw together a virtual event because it’s what everyone else is doing or because you’ve always had an annual event in the past. Instead, make sure your event has a targeted purpose and that you have effectively planned to see that purpose fulfilled.
For example, let’s consider a local dog shelter. In the past, they may have hosted an annual adoption event where their main goal is to encourage families to adopt pets. However, secondary goals for the event may have been to raise funds, and increase community awareness. When pivoting to a virtual event, this animal shelter should be sure to keep those same goals in mind and incorporate elements that will accomplish the same purpose. They may:
- Include an online adoption board so that virtual attendees can read profiles on the dogs that need to find new homes. They may also host live feeds of puppies playing with one another or push notifications that highlight individual dogs to draw the attention of the audience. This helps fulfill their goal of adoption at the event.
- Provide virtual fundraising opportunities. Simply by incorporating a text-to-give platform or an easily accessible online donation page, the dog shelter can easily make fundraising available online. Be sure to set a specific fundraising goal and incorporate a fundraising thermometer to encourage people to give. This helps fulfill the fundraising goal.
- Spread the word about the event on various platforms. By marketing the virtual event on social media, on your website, by phone, by word of mouth, and using other communication platforms, the organization can easily tell the community about the event. Without flyers and in-person communication, they should be sure to amp up the virtual marketing to spread awareness. This helps fulfill the goal of increasing community awareness.
In this example, the dog shelter should ensure they prioritize their goals before diving into how they’ll incorporate them into the virtual event. For your own virtual event, be sure to determine your own goals beforehand, and then prioritize them accordingly.
Key Takeaway: List out all of the goals and objectives that you want to see from your virtual event, then order them by importance. Your top one will be your main goal for the event, keep this in mind when planning the rest of the event.
2. Plan ahead and choose a virtual platform.
Now that you’ve identified your primary and secondary goals for your virtual event, it’s time that you brainstorm how you’ll meet those goals. While you should make sure you accomplish the same goals that you would meet at an in-person event, you won’t necessarily accomplish them in the same way.
Rather, you need to adapt to the virtual environment. Bloomerang’s list of virtual fundraising ideas represents some of the diversity you’ll find in the types of events available to your organization. The type of event you choose to host should reflect your goals for the event and guide the virtual platforms you’ll need. Consider, for instance, the following two organizations:
A small food bank wants to spread awareness about food insecurity in the community. In order to raise awareness and educate the community about the issues, the food bank decides to host an educational event. They need to invest in registration software so that people can register for the event online. However, they’ll also need video conferencing software for live speeches from experts in the community and forum software to create discussions between attendees. This event will become slightly more complicated and require a number of solutions to accomplish the goals of the food bank.
A homeless shelter wants to raise funds to purchase clothing for men and women in the community. For this type of virtual event, the goal is a bit easier to achieve with fewer solutions. The shelter might pre-record videos and write social media posts that will display the need in the community. Then, for the duration of the event, they’ll send and post these resources to their supporters. They may also decide to incorporate a product fundraiser where supporters can purchase t-shirts for themselves while simultaneously purchasing one for a homeless man or woman in the community.
As you’re considering the plans for your event and purchasing the appropriate software to make it happen, be sure to carefully research each solution. The last thing you want is a data breach at your nonprofit.
Start your research to choose the best software solutions with resources like software referral lists and reviews to help indicate the top solutions. Be sure to also consider the platform’s other clientele (are there other nonprofits of a similar size and mission?) and what aspects of your goals will be achieved with the investment.
Key Takeaway: Create plans for your virtual event and identify the software solutions you’ll need to achieve those plans. When you go to invest in new software, look for solutions that combine some of the tools that you (or integrate with one another) need so that you can streamline event activities and collection of event data.
3. Test all of your software.
Before the event begins, your nonprofit should make sure that everything works seamlessly for your attendees. Once you’ve found the best solutions, you should test them multiple times to ensure they’ll work the day of the event.
Run through the event activities yourself and make sure everything is functional. Look specifically to make sure that:
- Payment processing is functional for ticketing, donating, and purchasing merchandise items.
- All transitions from one event activity to another are intuitive and easily recognizable by event attendees.
- Forum discussions and questions are available to attendees and notifications are functional.
- Live streaming visuals are high quality and the sound is functional.
After you’ve tested your software yourself, ask a third-party (volunteer or co-worker) to also run through and test it. They’ll be able to identify comprehension issues that you might overlook and identify opportunities to make the event more intuitive.
Key Takeaway: Act like an event participant and walk through each step of the event. Purchase a ticket, donate a dollar, post to discussion boards, and watch the various video collateral. Then, ask someone else to do the same thing before the event starts. Be sure to also create a contingency plan for if something becomes dysfunctional during the event itself.
4. Encourage attendees to engage with one another.
During in-person events, supporters and attendees are able to mingle amongst themselves. They may discuss the event, your organization, or otherwise develop connections that help create an aspect of community within your organization’s support base.
To encourage this networking and mingling at your virtual event, you need to create and encourage opportunities where attendees can communicate and engage with one another. For example, you might decide to:
- Enable chat functionality. Ask questions that will lead to effective discussion between attendees. For instance, you might make a statement then ask if they agree or disagree and why. Try gamifying these opportunities to encourage more people to participate. You might offer bronze, silver, and gold virtual badges depending on the number of times an attendee posts to discussion forums.
- Encourage breakout sessions. After informational sessions or educational videos, encourage attendees to join breakout groups where they have a list of set discussion questions that they can use to guide conversation. This encourages interaction between supporters and continuous engagement throughout the event itself.
- Create social media groups. Social media is a resource that almost everyone can use to network because almost everyone has an account! Encourage attendees to join a Facebook group where they’re allowed to ask questions, share insights, and otherwise connect with one another.
Consider a virtual gala as an example. In an in-person gala event, the mingling tends to happen at different tables while there might be an ongoing auction in the background. Similarly, you can host a virtual silent auction in the background of an online gala, but you’ll need some specialized tools to do so.
According to Snowball’s virtual auction guide, it’s challenging to keep supporters engaged if they’re simultaneously checking their item bids and listening to your keynote speaker. To combat this, consider enabling bidding notifications so that supporters always know when they’re outbid. This allows them to pay attention to speakers and other event activities.
Key Takeaway: Consider your own virtual event plans. Is there a natural place to incorporate community interaction? Ask yourself, “as an attendee, how would I want to get in touch with others?” Then, incorporate those opportunities in your own virtual event plans.
5. Follow up in a timely manner.
This tip is probably one that you’ve heard before. It’s a vital step when it comes to any nonprofit event plans, especially when you plan or pivot for the virtual sphere. A timely follow-up is key if you want to express appreciation for the attendee’s participation and invite them to continue engaging with your mission.
When you follow up after a virtual event, get the most out of it! Your supporters are probably expecting a thank-you, but they may also be open to other ways to get involved after having a wonderful time at your event. Try incorporating strategies like:
- Specifically explaining the impact they had at the event. You might say, “The For-the-Kids virtual event raised over $100,000 this year! Your donation of $100 was key to help us achieve this goal, which will provide medical resources for over 500 kids in the community.” Impact statements like this will help your organization put the thank-you in terms of what has been accomplished.
- Provide social media calls-to-action or email subscription options. After sharing their impact, simply ask your event attendees to continue following the story of your organization by keeping in contact with you. This allows them to see any upcoming opportunities you provide and allows them to continue direct interaction with your organization after they receive the email follow-up.
- Ask for feedback on the virtual event itself. You will probably need to plan another virtual event in the near future. Therefore, make sure your event planning process is as effective as possible by optimizing it based on the feedback provided by supporters. Send out a short survey to the attendees at your event asking them how they enjoyed the opportunity and if they have any recommendations to make it better in the future. This can also help you determine if the tools and virtual solutions you invested in are doing their job. It also allows your most engaged supporters to make themselves apparent.
By providing an immediate action that your supporters can take after the event, it ensures their engagement with your organization doesn’t end with the event itself. Use your follow-up message as an opportunity to say “thank you” and to further engagement with your supporters.
Key Takeaway: Draft your follow-up message for your attendees and be sure to encourage them to continue engaging with your mission after the event ends.
Virtual events are the new norm in the nonprofit world of today. By planning effectively and providing plenty of opportunity for engagement, your organization will be able to reach all of your goals effectively.
Incorporate these tips into your event planning now. In the future, virtual events won’t go away. Be sure you have the best steps to plan and execute these events so that you can use them both during the pandemic and beyond.
This article was contributed by our friends at Bloomerang.
Author: Steven Shattuck
Chief Engagement Officer at Bloomerang
Steven Shattuck is Chief Engagement Officer at Bloomerang and Executive Director of Launch Cause. A prolific writer and speaker, Steven is a contributor to “Fundraising Principles and Practice: Second Edition” and volunteers his time on the Project Work Group of the Fundraising Effectiveness Project and is an AFP Center for Fundraising Innovation (CFI) committee member.
Is Direct Mail Dead? Here’s Why Fundraising Experts Say No
/in Nonprofit Communications /by ContributorIn today’s society, digital communications have become the norm. This doesn’t mean that direct mail is dead! Nonprofits looking to stand out from their competition incorporate both virtual and direct mail marketing into their strategies.
When you implement direct mail marketing, your team is sending a fundraising appeal to a potential or existing supporter’s mailbox. These are effective for asking for a donation, announcing an event, or reporting on progress toward your goal.
Our GivingMail nonprofit fundraising overview confirms that physical mail should be a main component of your multi-channel marketing strategy. The biggest benefit of sending a letter is the chance to motivate donors with a story about your cause. If your team is still on the fence about sending direct mail, consider the following facts:
With this compelling information, your team has all of the right reasons to implement direct mail into your next fundraising strategy. Let’s dive in!
Direct mail can have a median ROI of 29%. (source)
Direct mail is absolutely worth it when you use it as a working part of a well-defined marketing strategy—especially when you consider it has one of the highest ROI of any fundraising channel..
Your ROI relies on the effectiveness of your messaging, so write your mailers with specific goals in mind. Think of how your wording can raise brand and campaign awareness. Try incorporating these tips into your writing:
Send it to the right people.
Foremost, your letters should be going to the donor segments that are inclined to respond well to your letter. To start this process, you should segment your audience using your donor’s data, paying attention to those who want to receive direct mail vs. those who don’t. You don’t want to waste time and money sending materials to people who are not likely to engage with your appeal.
Hook your reader from the start.
The opening lines of your fundraising letter will make the difference in whether it’s read or not. In choosing a hook, try catering to your reader’s interests and concerns. Use compelling language and create interest surrounding your topic. Depending on your mission, you’ll be able to open with a line such as:
With these, you’ll grab your audience from the start, and increase the chances they’ll want to find out more about your cause and even contribute their own hard-earned dollars.
Speak directly to your reader.
Focusing on your reader can help increase their likelihood to participate in your cause. Write directly to the recipient and explain why you’re choosing them to be your audience and how their participation can benefit them. Include details about volunteering and giving opportunities and how they can be the hero of your campaign.
Effectively writing to your reader will involve including inclusive language such as “you”, or “our”. For example, write: “Your support has helped feed X families in need,” rather than “The organization has fed X families in need.” The personal approach is always the more effective option when calling readers to action.
End with a clear call to action.
Make the point of your letter obvious to readers. Don’t be afraid of conversational calls to action, such as, “What does this mean for you?” or “Here’s how you can get involved.” They’ll feel inclined to help out, and it’ll feel natural and conversational rather than formal. Be sure to include resources for how to give and get involved, and offer a method of contact for questions and concerns they may have after reading your letter.
Speaking to your reader as though they’re the hero of your mission will go a long way in increasing your mail’s ROI. Be sure to make your hook and purpose clear to increased readership and success. For more information on writing for specific campaigns, check out this in-depth fundraising letters template library for your needs.
People remember print better than digital communications.
If you need another compelling reason to incorporate mailers into your communication strategy, consider that a study found recall for print advertisements is 70% higher than digital .
This recall can benefit your organization by leveraging brand awareness in your community. When your readers recall your organization’s name or logo after seeing it in their mail, this creates an association in their mind. Then, when they see your logo or name as a sponsor of an event or on their social media feed, they’ll recognize you!
For example, if someone reads about your upcoming event in a mailer, then sees an advertisement for it on Facebook, they’ll be more likely to remember the event as they run across it later. This simple association can turn a reader into an active participant in your organization.
GivingMail’s guide to direct mail for nonprofit organizations further explains how to create a physical mailer that will efficiently stick in the minds of your readers. Remember, creating a lasting impression with your letter involves tactful visual components as well as effective wording. However, this doesn’t mean you should rely only on direct mail but rather that you should use it in support of your marketing strategy overall.
Direct mail can be combined with digital strategies.
As mentioned before, you can absolutely ask for donations with direct mail fundraising appeals. However, you should also combine your approach and support digital appeals with your direct mail for a well-rounded communication strategy.
In asking for donations in your campaign overall, have one streamlined call to action across every platform so as to not muddle your ask, as well as create a repetitive recall in your reader’s minds when they see your deliverables. This guide suggests that you use a combination of platforms such as:
All in all, it’s a fantastic idea to support your digital fundraisers with direct mail marketing. And, in turn, to support your donation request letter with digital marketing strategies. This multi-channel approach will ensure more people read your message, increasing your impact.
70% of donors feel more valued with direct mail. (source)
Finally, when direct mail is done well with personalized introductions, well-constructed appeals, and information leveraged from your CRM, you have the potential to show that you care about your supporters for more than their wallets. This helps build your donor relationships and can result in higher donor retention rates. Here’s how:
You care about your supporters, and they’ll feel this sentiment when you go the extra mile to mail a letter to their home!
Direct mail surely isn’t dead. Your organization should take advantage of the benefits of sending a mailer. You’ll be sure to stand out from the clutter of digital promotions, effectively communicate your message in a personal way, and help supplement your overall marketing efforts. Get to writing, so that your mission can gain support in a whole new way!
Nonprofit Virtual Events: 5 Tips You Haven’t Thought of
/in Nonprofit Communications /by ContributorIf you’re like other nonprofits, you’ve probably incorporated virtual events into your organization’s strategy this year. Due to the wide-spread social distancing guidelines, virtual aspects of nonprofits’ strategies have become more prominent and popular throughout the year. While organizations may have been shifting towards more virtual activities anyway, the pandemic guidelines dramatically accelerated the popularity.
However, because the shift was accelerated so suddenly, many organizations didn’t execute the move to an entirely digitally-focused strategic plan as smoothly as they could’ve done. There were plenty of missed opportunities to get supporters more involved and plenty of room for improvement in future virtual events.
Whether your nonprofit is planning your first virtual event or you’re just trying to make your next one better than your last, this guide is written for you.
The way you plan and organize your virtual event is key to gaining traction, getting supporters more involved, raising more funds, and ultimately reaching your goals for the event. In this guide, we’ll cover some tried-and-true tips that you may not have considered when planning your virtual event. Specifically, we’ll cover the following suggestions:
Ready to get started planning your next event? Let’s dive in.
1. Decide what you want to accomplish.
When you plan your in-person fundraising events, you expect to accomplish certain goals. Before you start planning, you’d likely decide which of the goals is most important to your organization and make it your main focus for the event.
Virtual events are the same way! You shouldn’t just throw together a virtual event because it’s what everyone else is doing or because you’ve always had an annual event in the past. Instead, make sure your event has a targeted purpose and that you have effectively planned to see that purpose fulfilled.
For example, let’s consider a local dog shelter. In the past, they may have hosted an annual adoption event where their main goal is to encourage families to adopt pets. However, secondary goals for the event may have been to raise funds, and increase community awareness. When pivoting to a virtual event, this animal shelter should be sure to keep those same goals in mind and incorporate elements that will accomplish the same purpose. They may:
In this example, the dog shelter should ensure they prioritize their goals before diving into how they’ll incorporate them into the virtual event. For your own virtual event, be sure to determine your own goals beforehand, and then prioritize them accordingly.
Key Takeaway: List out all of the goals and objectives that you want to see from your virtual event, then order them by importance. Your top one will be your main goal for the event, keep this in mind when planning the rest of the event.
2. Plan ahead and choose a virtual platform.
Now that you’ve identified your primary and secondary goals for your virtual event, it’s time that you brainstorm how you’ll meet those goals. While you should make sure you accomplish the same goals that you would meet at an in-person event, you won’t necessarily accomplish them in the same way.
Rather, you need to adapt to the virtual environment. Bloomerang’s list of virtual fundraising ideas represents some of the diversity you’ll find in the types of events available to your organization. The type of event you choose to host should reflect your goals for the event and guide the virtual platforms you’ll need. Consider, for instance, the following two organizations:
A small food bank wants to spread awareness about food insecurity in the community. In order to raise awareness and educate the community about the issues, the food bank decides to host an educational event. They need to invest in registration software so that people can register for the event online. However, they’ll also need video conferencing software for live speeches from experts in the community and forum software to create discussions between attendees. This event will become slightly more complicated and require a number of solutions to accomplish the goals of the food bank.
A homeless shelter wants to raise funds to purchase clothing for men and women in the community. For this type of virtual event, the goal is a bit easier to achieve with fewer solutions. The shelter might pre-record videos and write social media posts that will display the need in the community. Then, for the duration of the event, they’ll send and post these resources to their supporters. They may also decide to incorporate a product fundraiser where supporters can purchase t-shirts for themselves while simultaneously purchasing one for a homeless man or woman in the community.
As you’re considering the plans for your event and purchasing the appropriate software to make it happen, be sure to carefully research each solution. The last thing you want is a data breach at your nonprofit.
Start your research to choose the best software solutions with resources like software referral lists and reviews to help indicate the top solutions. Be sure to also consider the platform’s other clientele (are there other nonprofits of a similar size and mission?) and what aspects of your goals will be achieved with the investment.
Key Takeaway: Create plans for your virtual event and identify the software solutions you’ll need to achieve those plans. When you go to invest in new software, look for solutions that combine some of the tools that you (or integrate with one another) need so that you can streamline event activities and collection of event data.
3. Test all of your software.
Before the event begins, your nonprofit should make sure that everything works seamlessly for your attendees. Once you’ve found the best solutions, you should test them multiple times to ensure they’ll work the day of the event.
Run through the event activities yourself and make sure everything is functional. Look specifically to make sure that:
After you’ve tested your software yourself, ask a third-party (volunteer or co-worker) to also run through and test it. They’ll be able to identify comprehension issues that you might overlook and identify opportunities to make the event more intuitive.
Key Takeaway: Act like an event participant and walk through each step of the event. Purchase a ticket, donate a dollar, post to discussion boards, and watch the various video collateral. Then, ask someone else to do the same thing before the event starts. Be sure to also create a contingency plan for if something becomes dysfunctional during the event itself.
4. Encourage attendees to engage with one another.
During in-person events, supporters and attendees are able to mingle amongst themselves. They may discuss the event, your organization, or otherwise develop connections that help create an aspect of community within your organization’s support base.
To encourage this networking and mingling at your virtual event, you need to create and encourage opportunities where attendees can communicate and engage with one another. For example, you might decide to:
Consider a virtual gala as an example. In an in-person gala event, the mingling tends to happen at different tables while there might be an ongoing auction in the background. Similarly, you can host a virtual silent auction in the background of an online gala, but you’ll need some specialized tools to do so.
According to Snowball’s virtual auction guide, it’s challenging to keep supporters engaged if they’re simultaneously checking their item bids and listening to your keynote speaker. To combat this, consider enabling bidding notifications so that supporters always know when they’re outbid. This allows them to pay attention to speakers and other event activities.
Key Takeaway: Consider your own virtual event plans. Is there a natural place to incorporate community interaction? Ask yourself, “as an attendee, how would I want to get in touch with others?” Then, incorporate those opportunities in your own virtual event plans.
5. Follow up in a timely manner.
This tip is probably one that you’ve heard before. It’s a vital step when it comes to any nonprofit event plans, especially when you plan or pivot for the virtual sphere. A timely follow-up is key if you want to express appreciation for the attendee’s participation and invite them to continue engaging with your mission.
When you follow up after a virtual event, get the most out of it! Your supporters are probably expecting a thank-you, but they may also be open to other ways to get involved after having a wonderful time at your event. Try incorporating strategies like:
By providing an immediate action that your supporters can take after the event, it ensures their engagement with your organization doesn’t end with the event itself. Use your follow-up message as an opportunity to say “thank you” and to further engagement with your supporters.
Key Takeaway: Draft your follow-up message for your attendees and be sure to encourage them to continue engaging with your mission after the event ends.
Virtual events are the new norm in the nonprofit world of today. By planning effectively and providing plenty of opportunity for engagement, your organization will be able to reach all of your goals effectively.
Incorporate these tips into your event planning now. In the future, virtual events won’t go away. Be sure you have the best steps to plan and execute these events so that you can use them both during the pandemic and beyond.
This article was contributed by our friends at Bloomerang.
Author: Steven Shattuck
Chief Engagement Officer at Bloomerang
Steven Shattuck is Chief Engagement Officer at Bloomerang and Executive Director of Launch Cause. A prolific writer and speaker, Steven is a contributor to “Fundraising Principles and Practice: Second Edition” and volunteers his time on the Project Work Group of the Fundraising Effectiveness Project and is an AFP Center for Fundraising Innovation (CFI) committee member.
Faster UX on Your Website: A Crash Course for Nonprofits
/in Nonprofit Communications /by ContributorUser experience, or UX, involves the quality of the experience that users have when navigating and interacting with your nonprofit’s website. It’s a fairly broad but extremely important element to keep in mind whenever you’re updating your site. In today’s digital-first environment, UX can make or break your ability to convert new visitors into donors, and it plays a critical role in encouraging long-term engagement from existing supporters.
If you’re new to web design or the concept of UX, the easiest way to think about it is to simply consider your website from a new user’s perspective:
Questions like these are a great starting point as you begin reviewing your own website for potential improvements. However, there’s one element of UX that stands above all others in terms of importance: speed.
How fast your website loads is the very first UX indicator that could cause users to abandon your site before they even fully land on it. As internet users, we’re more impatient than ever, and we’ve come to expect a lot from the sites we engage with. Studies have found that 40% of users abandon a website that takes more than 3 seconds to load, and even a delay of one second can drop conversions by 7%.
Simply put, if it takes visitors a long time to 1) access your website and 2) complete the action that they came to complete, you’ll see higher abandonment rates across your site.
At Cornershop Creative, we specialize in web design for the nonprofit sector, so we understand what the top nonprofit sites need to accomplish and what donors are expecting when they visit. We’ve seen firsthand the difference that even small UX improvements can make on a site’s ability to engage and convert donors, so we wanted to share a quick crash course on how to speed up the UX of your own site. Let’s dive in.
Basic Components of Fast UX
All sorts of factors, from design elements to page load time to SEO (search engine optimization), can have huge impacts on your website’s ability to attract and engage visitors. The statistics mentioned earlier illustrate the importance of fast load speed, which is where we’ll start first.
Page Load Speed
Your website must load quickly on any browser, desktop or mobile.
The generally accepted ideal load speed sits around two to three seconds or less — anything longer and you’ll likely see larger and larger numbers of visitors bounce away. It’s essential to be familiar with the two most common contributors to slow load speeds:
Page load speed is one of the biggest components of strong user experience, especially as more web traffic moves onto mobile browsers. Think about it: how long are you typically willing to wait for a page to load on your smartphone when you’re trying to look something up or casually browsing? With the current necessity of digital-only engagement, load speed should be the first place you look when improving your website’s UX.
Barriers to Engagement
This component of fast UX involves the actual barriers to entry that you may place on your site. Whenever you add new elements to your website that users will directly engage with, think carefully about how exactly they’ll impact UX.
For example, requiring users to log in with a username or password is one barrier to engagement that sites will deliberately include for important security reasons. Users’ security should always be a top priority, but make sure that your own site’s login process is streamlined. The best way to ensure that visitors will have a positive experience and find what they need is by making it easy to enter your site and quickly engage with your content.
Consider Amazon and Google, two web giants that prioritize making it easy for users to get started with their services. Amazon’s one-click purchase buttons and Google’s SSO authentication tools are both great examples of how removing unnecessary steps like an extra login or data input can streamline user experience.
Design Elements
Design can also contribute to a faster, high-quality user experience on your website. Of course, “web design” encompasses a number of different topics and specific elements. As they relate to fast user experience, there are three main contributing factors to think about:
These elements of web design can all contribute to a faster, more positive user experience, and they’re some of the first places that webmasters can begin to easily make improvements themselves.
Building a Faster User Experience on Your Site
As mentioned above, there are plenty of ways to speed up your site’s UX without the help of a professional web designer. Consider these additional tips:
Pagespeed Insights and Google Analytics
Google’s readily available tools are a perfect resource for staying on top of the quality of your website’s user experience.
Google’s Pagespeed Insights tool is invaluable for a number of reasons, namely because it determines the time it takes for your site to load on both desktop and mobile browsers. It even indicates specific problem areas and offers optimization tips. Remember that load speed is central to user experience and increasingly important for Google rankings, too.
Google Analytics provides insights that can be crucial for your website’s overall health and performance. Most importantly, the platform makes it easy to track your abandonment or bounce rates, the first indicators of slow load times and poor user experience. Then you can look deeper to find specific pages that perform poorly and target your improvements in smarter ways.
Templates and Caching
Both of these techniques involve saving time and streamlining processes as you build your site and as your users engage with it:
Streamlining aspects of your website on both the backend and user-facing side whenever possible can help to generally improve its user experience value.
Image Compression
We’ve touched on the importance of avoiding huge image files above. However, websites still need to include high-quality, attractive images to create engaging content. A full wall of text is unlikely to interest a casual browser, for instance.
Compressing the image files on your site will help you strike the right balance between offering attractive visuals and keeping file sizes low to prevent slow load speeds.
Keep image file size in mind when creating new content, and use tools that help you automatically compress images as you upload them. Platforms like WordPress often come with this feature built-in. New image formats like Google’s webp image format can also help ensure that you’re offering high-quality visuals without sacrificing valuable storage space or the user experience.
With the current importance of digital engagement, it’s more important than ever that websites prioritize creating fast user experience. Pages need to load quickly, offer immediate ways to engage with content, and tell your nonprofit’s story swiftly and compellingly.
By using a few important resources, exploring additional tools to adopt, and building better habits, it’s easy to start enhancing your nonprofit’s site to improve its UX value! For a thorough audit or professional-grade improvements, working with a nonprofit consultant specialized in web design will often be your best bet for long-term value.
Nonprofit Facebook: Worth It or Waste of Time?
/in Nonprofit Communications /by ContributorFacebook—so adored, so dear to so many of us at a personal level—has dramatically changed its spots. And I think your organization’s Facebook free ride is over!
I bet you’ve noticed the change—that is, if your organization is striving to use Facebook to strengthen connections with supporters and prospects and spur them to give. And by now you’ve probably heard the raging discussion about Facebook’s value—or lack thereof—for nonprofits and for-profits alike.
Now, when checking Facebook page activity stats (aka Insights) for our client organizations, I make sure to dive in with a sweet treat in hand. That’s because I need to balance the bad news—which tends to decrease followers and reach—with something good.
If you’re not up on these changes or are unclear on the facts, let me fill you in. You need to know what’s going on so you can make the right decisions for your fundraising and marketing agendas.
Facebook for nonprofits: the situation
Those of us who have been in the Facebook weeds for a while, trying to figure out how best to use it to drive causes and donations forward, know how tough it’s always been—and now it’s even tougher.
This graph, from a recent study by EdgeRank Checker, says it all:
John Haydon’s insight into Facebook for nonprofits
Now here’s a roaring point vs. counterpoint, thanks to Facebook for Nonprofits expert John Haydon, who shares his Yay below.
Reasons to say nay to Facebook
There are two main reasons Facebook use is in question:
What’s clear is that Facebook isn’t free— plan to pay to have your messages delivered. Now it’s just another paid advertising channel, albeit one with targeted reach if your organization thinks the expense is worth it.
The criteria for using Facebook for nonprofits
My recommendation: Use Facebook ONLY if you fulfill most or all of these criteria:
Most organizations I know DON’T FIT THIS PROFILE. So for most of your organizations, Facebook is NOT worth the investment, even if your CEO or board chair is pushing it hard.
Exceptions to the critera
1) If your organization works with cats, puppies, or other adorable animals, that’s another reason to pursue Facebook reach. Take at look at RedRover’s Facebook page. Cute animal photos pull big-time on Facebook!
2) If you’ve successfully built a loyal, active group on Facebook, keep up the good work. Two examples, from small to mammoth, are the Findlay-Hancock County Community Foundation and Planned Parenthood of America, which has nurtured a dedicated, at-the-ready group of activists via Facebook.
Now over to John…
Reasons to say yay to Facebook
Nancy: What is the value in nurturing a brand page/community for orgs on Facebook?
John: Every marketing plan—whether it’s for a brand or a nonprofit—should include word of mouth elements. You want to create opportunities for your community to tell their friends about you.
The fact is, people talk with their friends on Facebook about what’s important to them—movies, weekend activities, family milestones, and causes.
Nurturing your community on Facebook increases the likelihood that they’ll talk about your nonprofit with their friends. In fact, according to one study, Facebook is the most powerful word-of-mouth social media channel.
Nancy: Are there a few criteria a nonprofit can assess to clarify if and/or they should invest (or continue to invest) in its Facebook brand page?
John: It isn’t reason enough for you to simply have a Facebook Page. If your nonprofit depends on fundraisers and volunteers to exist, Facebook should be an important communications channel. Most of the people in your database probably use Facebook already.
If you want to see how many people in your community use Facebook, you can upload your email list as a custom audience and see how many Facebook users are in your email list. Just follow the instructions in this video.
Nancy: What should orgs change strategy wise, with this new algorithm?
John: The purpose of the News Feed algorithm is to display the most interesting content to each Facebook. This way, they will continue to to use Facebook as an important way to connect with friends.
Because Facebook is a friend network, using your nonprofit’s “brand voice” will not work. For example, if all you talk about is your 50th anniversary fundraiser gala, you will bore people and therefore get zero visibility in the News Feed.
The solution is igniting your nonprofit’s “friend” voice (your community sharing your content with their friends).
Nonprofits can start with these questions:
Again, getting your current true fans talking about you with their friends on Facebook.
Nancy: How should nonprofit communicators start advertising on Facebook, if they fit the criteria I shared?
John: There are four things to keep in mind when using Facebook ads:
1. Have a plan. As with any type of ad investment, be really clear about why you are using ads in the first place. Do you want more website traffic? Do you want more engaged fans? Do you want more likes?
2. Target wisely. If a breast Cancer foundation targets all women in north America, they will be wasting money on Facebook ads.
For example, it’s better to target only women who have expressed an interest in breast cancer (liking breast cancer related Facebook pages). Additionally, use your Facebook page Insights to determine what demographic is most likely to like your page, and engage with your posts. Targeting Facebook adds wisely will not only save you money, it will increase conversion rates for those ads.
3. Only promote awesome. If you are using Facebook ads to promote page posts, make sure you’re only selecting posts that have performed well. This way when people do see the post as a result of an ad, they will be more likely to engage with it as others have done before.
4. Avoid smelly fish. Facebook ads are like relatives and fish – they go bad after about 5 days. Always make an effort to push fresh posts with ads, instead of letting an ad run for 30 days.
Nancy: What can we expect next from Facebook?
John: You can expect more competition in the newsfeed from brands, friends, and competing nonprofits. Your only solution is to become likable in the real world, not just on Facebook.
Please share your Facebook plan (or plan not to use) and why here, and/or tell us what it does (or doesn’t do) for your organization.
5 Steps to Newsletters that Keep Your Donors Close (Part Two)
/in Nonprofit Communications /by ContributorDonor-loss danger ahead! An all-time low 39% donor retention rate means donors are likely to cut your organization from the list next time round.
You have to stop the attrition: “A 10% improvement in retention can yield up to a 200% increase in projected lifetime value, as with higher retention significantly more donors upgrade their giving, give in multiple ways, recommend others, and, ultimately, perhaps, pledge a planned gift to the organization,” says fundraising expert Adrian Sargent.
That’s mammoth potential, and your donor newsletter is a vital tool for getting there.
Here’s how:
Read Part One first
4. Use a tried-and-true donor newsletter formula
Print newsletters
You’re lucky enough here to have a well-tested format formula for your print newsletter, created fundraisers at the Domain Group in the 1990s. It still works!
The Domain formula includes:
• Page count: Four to six pages (in tests, adding more pages did not produce more revenue)
• Short articles
• Write for skimmers (use superstar headlines, bullets and lots of white space)
• Send to donors only, but ensure it goes to ALL donors
• Make the voice personal (the word “you” dominates) rather than institutional; get one-to-one
• Focus on progress updates (tell donors how much they have changed the world through their gifts)
• Include a response envelope
• Mail in an envelope
Source: Tom Ahern
I’d go one step further to suggest you:
On the fundraising content, it’s more implicit than explicit. You do want to put the opportunity out there and make it easy for folks to give. In addition to including a response envelope like the one below, mention your donation page web address and the speed and safety of online giving frequently and clearly.
This response envelope makes it clear how to give clear, and easy to do so.
Email newsletters
43% of all emails are opened on mobile devices. That means your single most important formatting to-do is ensuring your e-news is easy to read, and click on, via smartphones and tablets. Make it happen now.
Otherwise, make your emails brief, punchy and a pleasure to view and read. Follow usage patterns closely to see what issues, calls to action, layout, subject lines and other elements drive interest and action, and which don’t.
Two must-includes here, beyond the content:
Source: Nonprofit Tech for Good
5. Set a donor newsletter schedule
I recommend that you publish your print newsletter quarterly, and your e-newsletter once or twice monthly. If that print newsletter schedule is absolutely impossible—due to budget and/or time limitations—send two print newsletters annually, timing them to arrive four weeks before your late spring and year end appeals
Of course, twice (or even four times) annually means that your publication is more of an update or progress report than a true e-newsletter. So set expectations (and name your publication) accordingly.
But whatever schedule you commit to, meet it! I know that can be hard. We’re a 1½- person firm so I face the same kind of time and budget limitations you do. But breaking a promise is bad news, shouts “who cares,” and undermines your organization’s credibility. Just don’t do it!
Read Part One here
What feedback do you get on your donor newsletters? Please share it here, along with newsletter suggestions for your donor-loving peers in the field! Thanks.
5 Steps to Newsletters that Keep Donors Close (Part One)
/in Nonprofit Communications /by ContributorRead Part Two Now
Your organization’s relationship with your donors is like any other relationship you have; it requires focus and nourishment, forever. That’s the only way to keep your donors satisfied, engaged and, hopefully, giving.
In fact, most fundraisers are doing a poor job of it, with donor retention rates plummeting to an all-time low of 39%. That means donors are likely to cut your organization from the list next time round.
You have to stop the attrition: “A 10% improvement in retention can yield up to a 200% increase in projected lifetime value, as with higher retention significantly more donors upgrade their giving, give in multiple ways, recommend others, and, ultimately, perhaps, pledge a planned gift to the organization,” says fundraising expert Adrian Sargent.
That’s mammoth potential, and your donor newsletter is a vital tool for getting there. Here’s how:
1. Share engaging content
Before you write a line, set up the right frame for your newsletter. The primary goal is to reshape your donor relationships from the transactional to one that’s more personal, productive and long-term—the triad of donor retention.
The only way to get there is to get beyond the ask. After your heartfelt and prompt thanks for a donor’s first gift, you want to invite her further into your organization.
Make her feel acknowledged, appreciated and right at home—just as you would invite a new-ish friend over for dinner when you’re ready to get one step closer.Your style, schedule, family, aesthetic and cooking finesse are all laid open during that visit. In much the same way, your donor newsletter invites donors in to experience your organization’s (and community’s) personality, promises and values in a way far richer and more meaningful than ever before.
2. Leverage audience personas
You fundraise day in and day out, making it challenging to remember that your organization is just one of many elements in each donor’s life. Think about your own giving—how often do you think about the nonprofits you support in the course of a typical day?
To counteract the urge to talk to folks like you, rather than your donors, you need to consciously step into their shoes to identify what to focus on and how to make your content easy to digest and remember.
A reliable path to content connection is to launch an imaginary editorial board, comprised of personas (how-tos here) representing up to nine of your most important donor segments.
Next, create one-page persona profiles like the one below. Liz Henkel represents the “Retired Women, Annual Gifts $200-$500” segment so important to one of our clients, a foundation that supports a regional parks network.
Then spend some time with your board members by surrounding your desk with these profiles. When I work on the foundation’s newsletter, I’m writing to Liz and the foundation’s other donor personas. I couldn’t ignore them, even if I wanted to. It works!
3. Share your newsletter on the right channels
Use your newsletter to spend time with your donors in two channels—print (if you’re your donor base includes 55+ers) and email—each with distinct content. Shape your print newsletter as a rich, immersive visit, and your e-newsletter as a quick check-in call.
Send this newsletter to donors only, so your voice stays clear and focused. This includes ALL active and recent donors, not just selected segments, with the option to opt-out.
Print newsletters
One of the most common errors I see in print newsletter production is using a different content mix for every issue. Although this “whatever we’ve got” approach may make it easier for you to get the newsletter out the door, it makes the product far harder for your donors to absorb and diminishes the likelihood they’ll do so.
Instead, create a content formula or mix based on your personas’ wants and interests. Consistent use of this formula will makes it easier for you to be seeking and creating the content you need on an ongoing basis, and for readers to recognize your newsletter at a glance (increasing probability that they’ll read it).
Prioritize the elements donors focus on most: photos, headlines, photo captions and articles, and include:
Note that there’s no hot news here; we’ll address that in your eNewsletter
You can change your content formula when the insights you gather and assess—from your donors, the trajectory of your issue or cause and more—indicate that makes sense.
Email newsletters
Your donor eNewsletter’s main job is to remind supporters your organization is active in moving your cause forward. This is where you can update them on hot news or share an immediate call to action.
Content options mimic those for your print newsletter, in short form. eNewsletters function more like a quick drop-in than the leisurely visit of the print newsletter experience; so keep your content brief. Include one or two content features in each newsletter, but no more than a single call to action.
Weave your key messages—conveying your organization’s promise, impact and appreciation of your donors—throughout all print and online newsletters. Donor newsletters done right will help keep your donors close.
Follow these steps to strengthen your relationships with your donors and increase your retention rate. Promise!
Read Part Two Now
What—if any—feedback do you get on your donor newsletters? Please share it here, along with newsletter suggestions for your donor-loving peers! Thank you.
Your Nonprofit’s Facebook Timeline Page: Checklist for Connection (Part 1)
/in Nonprofit Communications /by ContributorBe sure to read: Message It—How to Make the Most of Your Facebook Timeline Page (Part 2)
There’s no stopping it…your organization’s Facebook page is changing forever, whether you like it or not.
If you haven’t started on Facebook yet, this is a great time to dive in (and it is the place to start with social media—with the potential to be a second website for your organization).
Even if you aren’t really launching publicly yet—as you’re still working on your marketing plan or have determined that social media isn’t yet a priority channel for your organization—get your feet wet now so you’ll be ready to go 100 m.p.h. when you have to.
For those of you already on Facebook, the format change will happen whether you’re ready or not, so be proactive in using the shift to boost your relationship building.
Changes to Facebook page formats
You’ve probably heard about the transition but may have resisted diving in. Here are the crucial changes:
These changes are significant and take some time to review, digest and strategize on. Start now if you haven’t already.
Read on for what these changes mean, to your organization and to your Facebook network…
How do these changes impact nonprofit Facebook pages?
Your organization’s Facebook page now features an engaging cover photo (if you do it right) like this one:
By April Fools Day, the Facebook community you’ve been working to build (whether you’ve been slaving away or approaching it more casually) or thinking about trying to nurture, will see something completely different. But the something different goes way beyond your “cover page” (as it’s called).
Equally important is your ability to tell your organization’s story over time on your Facebook page, much like you do on your website. That means you have to actively curate current and past Facebook content to make the connections for your audiences, and ensure they make sense. That’s very different from the “of the moment.”
And since nonprofit pages will be more similar in appearance than ever before with this new standardized layout, it’s more important that you are as strategic as possible with every element on your page to make the experience visit most compelling for your Facebook network.
As a result, your Facebook community’s experience with your organization via Facebook will change dramatically and, assuming you want to continue building and strengthening relationships via your Facebook page, you must focus on shaping that experience to be most satisfying for them, and most productive for your organization!
I urge you to be proactive; to use this shift in Facebook’s own strategy as an opportunity to strengthen your organization’s Facebook presence, or launch a great first-time page.
Additional resources for crafting an engaging nonprofit Facebook page
Then jump on it.
What’s your strategy for your Facebook Timeline page, whether your page(s) are a minor part of your marketing agenda or a major component? Please share your strategies and questions here.
Be sure to read: Message It—How to Make the Most of Your Facebook Timeline Page (Part 2)
Five Tech Tips to Punch Up Your Nonprofit Communications
/in Nonprofit Communications /by ContributorThere’s a disconnect in the nonprofit world. I read countless articles about technology and its powerful applications for the nonprofit sector, but seldom is there coverage of the critical interface between technology and communications strategies. That’s a serious gap.
What’s happened, in my opinion, is that many of us shy away from technology. By leaving tech decisions to the IT department rather than schooling ourselves on these opportunities, we limit the impact of our communications strategies.
My advice to you is to learn what tech tools can strengthen your nonprofit’s communications strategies, and what choices you have. If you have an IT team or consultant, ask them to dig into the details. But get to know the basics yourself. That way you’ll make sure you get the right tool, and you’ll get the most out of it.
I interviewed nonprofit technology expert and author Michael Stein for his take on tech tips to strengthen your web and email communications impact. Michael, who has worked with Children Now, Groundspring and now as an Internet strategist with the eOrganization.com, had some great ideas:
1. Gather accurate communication information
Improve the ways in which you gather personal information and email addresses from stakeholders with the following tips:
2. Make your communications accessible
Readers have different preferences on every platform. For email newsletters specifically, publish plain text as well as HTML format versions for the following reasons:
3. Publish content in a timely manner
A great way to disseminate content quickly without compromising thoroughness is by diving into blog publishing:
4. Use effective communications tools
Explore using application service providers (ASP) to streamline your online operations:
5. Make an online communications strategy
Develop a web search optimization agenda to improve search engine positioning:
Michael, thanks for your clear and practical ideas on how Getting Attention readers can put tech tools to work to strengthen their communications impact.
Communicating on Difficult Issues (Case Study)
/in Nonprofit Communications /by ContributorQuestion: As a small domestic violence service agency in rural Pennsylvania, we face a real communications challenge. Whenever we publicize our existence or events or what have you, our communications are seen as bad news, i.e. that there is domestic violence in our county. How do we make sure the public is aware of this important issue and of the help that is available without “turning off”? The general public often holds erroneous beliefs about the cause, prevalence, etc. of domestic violence.
– Cheryl Miller
Training Coordinator/Legal Advocate
SAFE, Inc
Clarion County, PA
Dear Cheryl,
You’re facing a classic communications dilemma – talking about an issue that makes people uncomfortable. Many audiences don’t want to hear it and respond with the “it has nothing to do with me, so I don’t want to know about it” mind-set. So how do you communicate in a way that ensures your audiences really listen to what you’re saying, and respond in the way you wish?
Keep in mind that, in most cases, the underlying foundation of difficult issues is the soft, or the human, issues – attitudes, opinions, self-image, values, beliefs, and feelings about how the world is organized and people’s place in it. This context is difficult enough to tackle in a one-to-one, face-to-face conversation, much less through broader communications strategies.
However, Cheryl, you’ve already identified the challenge (an important first step), and there are definitely some concrete steps you can take to build public awareness of the issue and ensure that county residents know that SAFE is there to help.
Clearly define your communications goals
Pinpoint your audience
Hone your communications messages
Let your intermediaries promote your communications
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